Legal
Privacy Policy.
Effective Date: June 4, 2026
1 Introduction
Welcome to Big House Painters. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit bighousepainters.com, contact us, request an estimate, schedule a consultation, or otherwise communicate with our team.
We respect your privacy and are committed to handling your personal information carefully. If you have any questions about this policy or our privacy practices, please contact us at [email protected].
2 Information We Collect
We collect information that you provide directly to us and information that may be collected automatically when you use our website. This may include:
- Your name, email address, phone number, property address, and other contact details when you submit a contact form, request a consultation, call us, text us, or email us.
- Project-related details you choose to provide, such as the type of painting or home-improvement service requested, preferred appointment times, photos, notes, and service-area information.
- Communications you send to us, including emails, text messages, website form submissions, call details, customer-service notes, and follow-up requests.
- Website usage information, such as your IP address, browser type, device information, operating system, pages viewed, referring URLs, and general interaction data collected through cookies or similar technologies.
3 How We Use Your Information
We use the information we collect to operate our website, communicate with homeowners, and provide painting-related services. Specifically, we may use your information to:
- Respond to inquiries, estimate requests, calls, text messages, and emails.
- Schedule consultations, confirm appointments, prepare proposals, and provide project updates.
- Deliver interior painting, exterior painting, cabinet painting, deck staining, pressure washing, drywall repair, and related residential services.
- Send transactional communications such as appointment reminders, customer-care messages, follow-ups, and informational updates.
- Send marketing or promotional communications where permitted by law and where you have opted in or otherwise provided consent.
- Improve our website, customer experience, service offerings, advertising, and local search visibility.
- Protect our rights, prevent fraud or misuse, comply with legal obligations, and enforce agreements.
4 Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who help us operate our website, manage communications, schedule appointments, process payments, provide customer support, analyze website performance, or deliver requested services.
We may also disclose information when required by law, in response to lawful requests, to protect our rights or property, to protect the safety of customers or others, or as part of a business transfer such as a merger, acquisition, or sale of assets.
SMS & Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers who support services such as customer care, scheduling, or operational communications is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the messaging service or as required by law.
This program may send transactional SMS messages related to appointment reminders, customer care, estimate follow-ups, project updates, scheduling, and informational notices. We may also send marketing messages related to special offers, seasonal reminders, and service updates where permitted by law and where you have provided consent.
You can cancel SMS service at any time by texting STOP. After you send STOP, we may confirm your unsubscribe status by SMS, and you will no longer receive SMS messages from us unless you opt in again.
If you experience issues with the messaging program, reply HELP for assistance or contact us at [email protected].
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
5 Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site, improve performance, remember preferences, measure marketing effectiveness, and help us provide a better online experience. You can usually set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some portions of the website may not function as intended.
6 Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission, email, text message, or electronic storage system can be guaranteed to be completely secure. If you believe your information may have been compromised, please contact us promptly.
7 Your Rights and Choices
You may request access to, correction of, updating of, or deletion of personal information that we maintain about you, subject to applicable legal obligations and recordkeeping needs. You may also opt out of marketing communications by following the unsubscribe instructions included in a message or by contacting us directly.
To make a privacy-related request, please contact us at [email protected]. We will respond within a reasonable timeframe.
8 Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services such as analytics providers, embedded maps, advertising platforms, social media pages, scheduling tools, or review platforms. We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing information to them.
9 Children's Privacy
Our website and services are intended for homeowners and adults seeking residential painting and related services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Big House Painters
Address: 19 North Water Street, Suite 1, Liberty, MO 64068
Phone: (816) 466-4510
Email: [email protected]
Website: bighousepainters.com
By using our website and services, you acknowledge that you have read and understood this page.
Thank you for trusting Big House Painters with your home.